Privacy Policy

Introduction

Welcome to EleganXa by Lahore Furniture.

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website or purchase our products. By using our website, you agree to the practices described in this policy.

Information We Collect

When you visit or place an order on our website, we may collect the following information:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information (processed securely by third-party payment providers)
  • Order History
  • IP Address
  • Browser Information
  • Device Information
  • Website Usage Data

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates
  • Provide customer support
  • Improve our products and services
  • Personalize your shopping experience
  • Send promotional emails and exclusive offers (only if you subscribe)
  • Prevent fraud and unauthorized activities
  • Comply with legal obligations

Payment Security

EleganXa does not store your complete payment card information.

All payments are securely processed through trusted third-party payment gateways that comply with industry security standards.

Cookies

Our website uses cookies to:

  • Improve website performance
  • Remember your preferences
  • Analyze visitor behavior
  • Enhance your shopping experience
  • Provide personalized recommendations

You may disable cookies through your browser settings; however, some website features may not function properly.

Marketing Communications

If you subscribe to our newsletter, we may occasionally send you:

  • New product launches
  • Exclusive promotions
  • Interior design inspiration
  • Special events
  • Company updates

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

Sharing Your Information

We never sell your personal information.

Your information may only be shared with trusted service providers including:

  • Payment processors
  • Shipping partners
  • Logistics providers
  • Marketing platforms
  • Website analytics providers
  • Government authorities where legally required

Data Protection

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

Although we strive to use commercially acceptable methods to protect your information, no online transmission or storage system is completely secure.

Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your details
  • Request deletion of your data (where legally permitted)
  • Withdraw marketing consent

To make any request, please contact our customer support team.

Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.

Contact Information

If you have any questions regarding this Privacy Policy, please contact us.

EleganXa by Lahore Furniture

Email: info@eleganxa.com

Phone: +92 321 7860954

Showroom: MM Alam Road, Gulberg III, Lahore, Pakistan